Association Management in Columbia, Missouri, since 1995

Community management is our entire focus at Diversified Property Management. 

We don’t manage residential or commercial rental properties. We are focused on what we do best, and that’s the care and support of community associations and their members. When you work with us, you get our full attention. We know where our skills are, and we wouldn’t want to do anything else.

Every system and process has been tested, refined, and effective. Our work is creative and solution-based. We provide community association boards with sound financial support and management services. You can count on us to access resources and information that help you make good decisions on behalf of your community.

Association Management Services for Every Community and Every Size

We serve condo associations, HOAs, villas, and town-home communities in Columbia, Missouri, and the surrounding areas.

1

Accounting Plus Services

Diversified Property Management’s Accounting Plus Services include:

  • Assessment collection
  • Payment of Board approved expenses
  • Monthly Financial Statements and supporting detail
  • Community Web Portal
  • Free recommendation of service providers that have been vetted by DPM
  • Preparation of Lender and Title Company Questionnaires (billed to Owner) when units refinance or transfer ownership

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Community Web Portal includes:

  • A secure online web portal (DPM-WEB) where owners can review governing documents and community financial statements, view or edit owner accounts, and pay assessments online.
  • Real-time financial reports, past invoices, and delinquency reports with up to the minute accuracy.
  • If the board’s workload expands beyond their limits of time or expertise, we can step in and manage specific projects. This allows the Board to only engage extra services and costs as they are needed.
  • Trustees and board members can view past invoices and delinquency reports with up to the minute accuracy.

2

Full Service Community Management

Here’s what you can expect, in addition to our accounting and financial services, when we manage your association:

Management Team:

  • Respond to owners’ telephone calls, emails, letters and other communications
  • Attend board meetings and annual meeting
  • Manage maintenance requests and work orders
  • Prepare project specifications

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  • Solicit multiple proposals from qualified contractors
  • Monitor projects through completion
  • Conduct property inspections
  • Act as a liaison between the owners and the board

3

Custom Management and Maintenance

Looking for a unique management plan for your HOA?

We know that your association has unique needs. To help you succeed, 

we’ll help the Board prepare the right management plan that meets the community’s needs and exceeds your expectations.

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We provide custom management plans for all Columbia, Missouri, neighborhoods and associations. Talk to us about what works really well and where you find your challenges. We’re here to help you run your association more efficiently and effectively.

What Community Management Services Does DMC Offer?

We serve HOA's in Columbia, Missouri and beyond.

General Administration
Full Service Management
Accounting Plus
Customer Service
Dedicated Association Manager@ Hourly Rate
Board Meetings@ Hourly Rate
Board Meeting Preparation
Maintain Minute Books
Work Order Reports
Owner Introductory Information
Annual Owners Meeting Preparation & Distribution@ Hourly Rate
Quarterly Board Newsletters@ Hourly Rate
Owner Directory@ Hourly Rate
Correspondence with Owners@ Hourly Rate
Owner File Maintenance
Administrative File Maintenance
Enforcement of Regulations@ Hourly Rate
Web Portal
Interactive Community WebsiteOptionalOptional
FINANCIAL MANAGEMENT
Deposit Funds into Association Specific Accounts
Disburse Checks
Reconcile Bank Statements
Third-Party Fidelity Coverage
Prepare Financial Statements
Maintain Ledger for Each Owner
Owner Notification
Assess Late Fees/Fines
Handle Delinquent Owners
Maintain Tax Records
Prepare Budgets
Financial Summaries
Board Finance Assistance
MAINTENANCE AND SERVICE
Manage Work Orders
Review Work Orders
24/7 Maintenance
Review Contracts @ Hourly Rate
Review Maintenance Schedules @ Hourly Rate
Property Inspections
Solicit Bids @ Hourly Rate
Refer Service Providers
Project Inspections @ Hourly Rate
Recommend Inspectors
Send Surveys to Owners
Work Order Inspections
Accounting Plus

 

 

GENERAL ADMINISTRATION

Customer Service

Customer Service Support via telephone, fax, email, etc.

Dedicated Association Manager

Professional Association Manager assigned to your association. @ Hourly Rate

Board Meetings

Meet with Board as outlined in contract. @ Hourly Rate

Owner Introductory Information

Provide new owners with introductory information which contains coupons, maintenance requests, rules and regulations, trash pick-up dates and other information.

Annual Owners Meeting Prep & Distribution

Prepare and distribute proxies, ballots and other materials appropriate for the annual owners' meeting. @ Hourly Rate

Board Newsletters

Prepare, with Board input, up to 4 newsletters per year. @ Hourly Rate

Owner Directory

Prepare, if directed by Board, an owner directory. @ Hourly Rate

Correspondence with Owners

Correspondence with Owners. @ Hourly Rate

Enforcement of Regulations

Assist Board in enforcing Declarations, Bylaws and Rules and Regulations. @ Hourly Rate

Web Portal

Provide a web portal for owners to review and modify information related to their account. @ Hourly Rate

Interactive Community Website

Provide an interactive community website. Optional.

FINANCIAL MANAGEMENT

Deposit Funds into Association Specific Accounts

Utilizing a secure lockbox banking system we will receive and deposit assessments into Association specific account (no commingling of funds).

Disburse Checks

Disburse all checks from Association account.

Reconcile Bank Statements

Reconcile bank statements, monthly.

Third-Party Fidelity Coverage

Provide clients, in aggregate, $1,000,000 in Third-Party Fidelity coverage (CPM Bonding).

Prepare Financial Statements

Prepare standard financial statements, a/r and prepaid reports.

Maintain Ledger for Each Owner

Maintain ledger for each owner, which details receipts and charges.

Notify Owners

Notify owners when past due.

Assess Late Fees/Fines

Assess late fees and fines as directed by the Board.

Handle Delinquent Owners

Handle Delinquent Owners.

Maintain Tax Records

Maintain all records for audit and taxes.

Assist Board

Assist Board with financing.

MAINTENANCE AND SERVICE

Review Contracts

Review service contracts. @ Hourly Rate.

Review Maintenance Schedules

Review Maintenance Schedules. @ Hourly Rate.

Solicit Bids

At Board’s direction, prepare specifications and solicit bids for projects and services which exceed $2,000 in cost (amount contingent on size of community). @ Hourly Rate.

Refer Service Providers

Referral of service providers that has a history of satisfactory completion of projects and services for other CPM clients.

Inspect Projects

"Inspect projects such as painting, sealing, concrete and asphalt replacement during work and at completion. @ Hourly Rate.
Full Service Management

 

GENERAL ADMINISTRATION

Customer Service

Customer Service Support via telephone, fax, email, etc.

Dedicated Association Manager

Professional Association Manager assigned to your association.

Board Meetings

Meet with Board as outlined in contract.

Board Meeting Prep

Provide agendas, financials, contracts, owners requests and other information to Board in advance of all Board Meetings.

Maintain Minutes

Maintain minutes book.

Record Keeping

Provide (via mail or e-mail) copies of all correspondence, new and closed work orders to the Board on a routine basis.

Owner Introductory Information

Provide new owners with introductory information which contains coupons, maintenance requests, rules and regulations, trash pick-up dates and other information.

Annual Owners Meeting Prep & Distribution

Prepare and distribute proxies, ballots and other materials appropriate for the annual owners' meeting.

Board Newsletters

Prepare, with Board input, up to 4 newsletters per year.

Owner Directory

Prepare, if directed by Board, an owner directory.

Correspondence with Owners

Correspondence with Owners.

Owner File Maintenance

Maintain owner/unit files including maintenance, leases, emergency contact and other pertinent information.

Administrative File Maintenance

Maintain all administrative files.

Enforcement of Regulations

Assist Board in enforcing Declarations, Bylaws and Rules and Regulations.

Web Portal

Provide a web portal for owners to review and modify information related to their account.

Interactive Community Website

Provide an interactive community website. Optional.

FINANCIAL MANAGEMENT

Deposit Funds into Association Specific Accounts

Utilizing a secure lockbox banking system we will receive and deposit assessments into Association specific account (no commingling of funds).

Disburse Checks

Disburse all checks from Association account.

Reconcile Bank Statements

Reconcile bank statements, monthly.

Third-Party Fidelity Coverage

Provide clients, in aggregate, $1,000,000 in Third-Party Fidelity coverage (CPM Bonding).

Prepare Financial Statements

Prepare standard financial statements, a/r and prepaid reports.

Maintain Ledger for Each Owner

Maintain ledger for each owner, which details receipts and charges.

Notify Owners

Notify owners when past due.

Assess Late Fees/Fines

Assess late fees and fines as directed by the Board.

Handle Delinquent Owners

Handle Delinquent Owners.

Maintain Tax Records

Prepare preliminary budget.

Prepare Budgets

Maintain all records for audit and taxes.

Financial Summaries

Present financial summary at annual owners' meeting.

Assist Board

Assist Board with financing.

MAINTENANCE AND SERVICE

Manage Work Orders

Develop and maintain work orders by unit, maintenance type, vendor.

Review Work Orders

Review work orders routinely to ensure completed on timely basis.

24/7 Maintenance

Provide 24 hour / 7 days a week emergency maintenance.

Review Contracts

Review service contracts.

Review Maintenance Schedules

Review Maintenance Schedules.

Property Inspections

Perform periodic property inspections.

Solicit Bids

At Board’s direction, prepare specifications and solicit bids for projects and services which exceed $2,000 in cost (amount contingent on size of community).

Refer Service Providers

Referral of service providers that has a history of satisfactory completion of projects and services for other CPM clients.

Inspect Projects

"Inspect projects such as painting, sealing, concrete and asphalt replacement during work and at completion.

Recommend Inspectors

Recommend qualified inspectors to inspect such projects as roof, siding or retaining wall replacement.

Send Surveys to Owners

Send satisfaction surveys to owners.

Inspect Work Orders

Inspect random sampling of completed work orders.
Premium HOA Management

 

GENERAL ADMINISTRATION

Customer Service

Customer Service Support via telephone, fax, email, etc.

Dedicated Association Manager

Professional Association Manager assigned to your association.

Board Meetings

Meet with Board as outlined in contract.

Board Meeting Prep

Provide agendas, financials, contracts, owners requests and other information to Board in advance of all Board Meetings.

Maintain Minutes

Maintain minutes book.

Record Keeping

Provide (via mail or e-mail) copies of all correspondence, new and closed work orders to the Board on a routine basis.

Owner Introductory Information

Provide new owners with introductory information which contains coupons, maintenance requests, rules and regulations, trash pick-up dates and other information.

Annual Owners Meeting Prep & Distribution

Prepare and distribute proxies, ballots and other materials appropriate for the annual owners' meeting.

Board Newsletters

Prepare, with Board input, up to 4 newsletters per year.

Owner Directory

Prepare, if directed by Board, an owner directory.

Correspondence with Owners

Correspondence with Owners.

Owner File Maintenance

Maintain owner/unit files including maintenance, leases, emergency contact and other pertinent information.

Administrative File Maintenance

Maintain all administrative files.

Enforcement of Regulations

Assist Board in enforcing Declarations, Bylaws and Rules and Regulations.

Web Portal

Provide a web portal for owners to review and modify information related to their account.

Interactive Community Website

Provide an interactive community website. Optional.

FINANCIAL MANAGEMENT

Deposit Funds into Association Specific Accounts

Utilizing a secure lockbox banking system we will receive and deposit assessments into Association specific account (no commingling of funds).

Disburse Checks

Disburse all checks from Association account.

Reconcile Bank Statements

Reconcile bank statements, monthly.

Third-Party Fidelity Coverage

Provide clients, in aggregate, $1,000,000 in Third-Party Fidelity coverage (CPM Bonding).

Prepare Financial Statements

Prepare standard financial statements, a/r and prepaid reports.

Maintain Ledger for Each Owner

Maintain ledger for each owner, which details receipts and charges.

Notify Owners

Notify owners when past due.

Assess Late Fees/Fines

Assess late fees and fines as directed by the Board.

Handle Delinquent Owners

Handle Delinquent Owners.

Maintain Tax Records

Prepare preliminary budget.

Prepare Budgets

Maintain all records for audit and taxes.

Financial Summaries

Present financial summary at annual owners' meeting.

Assist Board

Assist Board with financing.

MAINTENANCE AND SERVICE

Manage Work Orders

Develop and maintain work orders by unit, maintenance type, vendor.

Review Work Orders

Review work orders routinely to ensure completed on timely basis.

24/7 Maintenance

Provide 24 hour / 7 days a week emergency maintenance.

Review Contracts

Review service contracts.

Review Maintenance Schedules

Review Maintenance Schedules.

Property Inspections

Perform periodic property inspections.

Solicit Bids

At Board’s direction, prepare specifications and solicit bids for projects and services which exceed $2,000 in cost (amount contingent on size of community).

Refer Service Providers

Referral of service providers that has a history of satisfactory completion of projects and services for other CPM clients.

Inspect Projects

"Inspect projects such as painting, sealing, concrete and asphalt replacement during work and at completion.

Recommend Inspectors

Recommend qualified inspectors to inspect such projects as roof, siding or retaining wall replacement.

Send Surveys to Owners

Send satisfaction surveys to owners.

Inspect Work Orders

Inspect random sampling of completed work orders.

Working with Diversified Management Company

Our company has provided community management since 1995. We got into business to make the management of condos and HOAs more accessible, proactive, transparent, and reliable. We serve a number of communities, including condominiums, townhomes, HOAs, and all manner of multifamily buildings and communities. We work in Columbia, Missouri, and throughout additional nearby regions.

Columbia, Missouri Information

Columbia is a city in central Missouri. Part of the University of Missouri, the Museum of Art and Archaeology exhibits European paintings and ancient Greek and Roman art. At the center of the university’s main campus, Francis Quadrangle comprises lawns, 6 stone columns, many landmark buildings and Mizzou Botanic Garden flowerbeds. To the east, Stephens Lake Park has trails, picnic shelters, a beach and a boardwalk.

PERSONAL OUTREACH

I think we are extremely fortunate to have the Diversified Management team serving our small community. Can’t say enough good things about Gordon, and now Ryan, in working constantly to address the myriad issues that confront us. A big thank you to everyone for all your efforts on our behalf here at Boulder Springs.

Terry F., Trustee, Boulder Springs HOA, (managed since 2015)

Professional Community Association Manager Logo
AMS Logo
Certified Manager Of Community Associations Logo
Accredited Business Symbol
Innovia co-op Logo
Community Association Managers International Certification Board Logo
Accredited Association Management Company Logo
Member Of Community Associations Institute Logo
Heartland chapter community associations institute Logo

What People Are Saying About Us

4.8/5
4.8 /5
113 Reviews

MyReputation.com
5.0/5
Feb 22, 2021
Melanie is always patient and helpful
Google
5.0/5
Dec 17, 2020
Always very responsive. I don’t always like the answers, but Jane Oliver gets back to me very promptly and gives me very direct answers.
MyReputation.com
5.0/5
Dec 14, 2020
Responsive to my requests. Always.
MyReputation.com
5.0/5
Dec 14, 2020
Good Morning, I had the pleasure of talking to Treasa this morning about our account , she helped me register our account and setup auto pay. Being new here and our mail and internet was slow being setup and working . Treasa has good people skills and patience with this senior citizen . Thank you for the your help.
Google
5.0/5
Dec 5, 2020
First, I would like to thank CPM for their two amazing employees Terry and Angie. Earlier this week I had an issue that was brought to my attention by a pest control company that mice were getting into my attic by way of a small gap around my gutters. I immediately called Terry S. and she had someone out with 24 hours to fix this problem. (I would like to mention that this saved me $900 with the pest control company.) The crew that she sent were very surprised that I was going to be charged that amount After telling them about the other issues the pest control company had mentioned in my basement, they checked that for me. I am elderly and did not go into the basement with the pest control inspector, but I did go with the crew that Terry sent. Needless to say, there was nothing wrong in my basement. I was being taken advantage of because of my age - but Terry and her crew saved me! And this saved me an additional $2,000.00. That evening Terry called to make sure the issue was resolved. (I have never experienced that with a management company.) This is the third management company that I have had with this HOA since I moved here and I have never had anyone that would respond and then check on the work afterwards. Terry and Angie have been wonderful! So Terry and her crew have saved me almost $3,000.00. I cannot thank you enough for having such wonderful employees! I will be forever grateful.

Want to Learn More?

If we can be of help or you’d like to learn more about what it’s like to work with Diversified Management Company, get in touch. We’d be happy to assist you or explain the differences DMC can make for your community through our proven systems and services.

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Diversified Management Company

404 Tiger Lane Columbia, MO 65203
(573) 445-2050 | (636) 227-2356
customerservice@cpmgateway.com